These Terms of Service ("Terms") govern the booking and provision of residential and vacation rental cleaning services ("Services") by Musketo LLC, doing business as Musketo Clean ("Company"). By booking a service, confirming an appointment, paying an invoice, or accepting the performance of Services, the customer ("Client") agrees to be bound by the following terms and conditions.
Payment is due in full at the time of service unless otherwise agreed in writing. The Company accepts credit card, cash, check, Venmo, Zelle, and PayPal. The Company reserves the right to decline future bookings in the event of nonpayment or repeated late payment.
The Company requires a minimum of twenty-four (24) hours' notice for any modification or cancellation of a scheduled service. Modifications or cancellations made less than twenty-four (24) hours before the scheduled appointment are not guaranteed and may be declined or subject to a cancellation fee of up to fifty percent (50%) of the quoted service price.
Client is responsible for providing safe and timely access to the property at the scheduled service time, whether by lockbox, keypad code, physical key, or in-person entry. Delays or inability to access the property caused by the Client may result in a shortened service window, rescheduling fee, or forfeiture of payment for the visit, at the Company's discretion. Client is responsible for disclosing any alarm systems, aggressive pets, or known hazards on the property prior to service.
Services are provided according to the specific tier booked (e.g., Signature Clean, Deep Clean, Vacation Rental Turnover). Each tier includes a defined scope of work, which may vary in included tasks such as laundry, dishwashing, or linen service. Add-on services must be requested and confirmed prior to the appointment. The Company is not obligated to perform tasks outside the confirmed scope of service.
The Company reserves the right to refuse or discontinue service to any person, at any property, or for any job, for any reason, at its sole discretion. This includes, but is not limited to, situations involving biohazards, hoarding conditions, unsafe environments, or conduct that threatens the safety of Company personnel. In such cases, the Company may refer the Client to an appropriately licensed specialist.
Client shall have twenty-four (24) hours from the completion of service to notify the Company of any concerns regarding the quality or completeness of the service performed. Failure to provide such notice within this window shall constitute acceptance of the service as completed. Where applicable, a Clean Home Report documenting work performed and any exceptions noted will be provided.
The Company maintains general liability insurance and is bonded. Any claim for damage allegedly caused during service must be reported to the Company within twenty-four (24) hours of service completion, along with supporting documentation (e.g., photos). The Company is not responsible for damage to items that were already worn, defective, improperly installed, or not disclosed as fragile or high-value prior to service. Pre-existing property conditions documented in a Clean Home Report shall not be treated as damage caused by the Company.
The Company provides cleaning services on a professional, good-faith basis but makes no warranty, express or implied, regarding outcomes for conditions beyond normal cleaning scope, including but not limited to pre-existing stains, odors, pest activity, mold, or wear that requires specialized remediation.
Musketo Clean operates under California Business & Professions Code Section 7048. Work performed under Property Services or Handyman offerings does not require a contractor license and is limited to jobs where combined labor and materials remain under the statutory threshold. No such work will exceed that threshold, and no employees are used on these jobs.
Completed services are non-refundable. If a Client is dissatisfied, the Company's remedy at its discretion may include a re-clean of the specific area(s) in question, subject to scheduling availability, rather than a monetary refund.
These Terms shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in San Bernardino County, California, and the Client consents to the jurisdiction of such courts.
The Company reserves the right to modify, amend, or update these Terms at any time, with or without notice. Continued use of the Company's services after any modification constitutes the Client's agreement to the revised Terms.
By booking a service and permitting the Company to perform work at the property, the Client acknowledges that they have read, understood, and agreed to these Terms.